Refunds policy
Viabletrips Comprehensive Refund Policy:
At Viabletrips, we understand that travel plans can be unpredictable, and your satisfaction is our utmost priority. Therefore, we have formulated a detailed refund policy to address various scenarios. Please read the following guidelines carefully:
Refund Eligibility:
You can request a refund at any time during your conversation with our Travel Buddy.
Refunds will be processed for users who express dissatisfaction with our services.
Refund Procedure:
Upon a valid refund request, we commit to refunding the full amount to your account within one week.
Please ensure that you provide accurate payment details for a smooth refund process.
Acceptable Refund Reasons:
Improper Behavior of Travel Buddy: If you encounter any unacceptable behavior from the assigned Travel Buddy, we encourage you to report it for a potential refund.
No Response or Unauthorized Charges: In case of unresponsiveness from the Travel Buddy or any unauthorized charges, a refund will be initiated after investigation.
Inability to Travel Within One Month: If, for any reason, you are unable to embark on your trip within one month of availing our services, you are eligible for a refund.
Medical Emergency: In the unfortunate event of a medical emergency, refunds will be processed upon submission of proper documentation supporting the emergency.
Refund Request Process:
To initiate a refund, contact our customer support team with a detailed explanation of the reasons for your request.
Provide any relevant evidence or documentation supporting your claim, especially in the case of a medical emergency.
Review and Decision:
Our team will thoroughly review each refund request, considering the provided reasons and documentation.
ViableTrips reserves the right to approve or deny a refund based on the merits of the case.
Customer Communication:
We are committed to keeping you informed throughout the refund process, providing updates on the status of your request.
Viabletrips values transparency and aims to ensure a positive and stress-free travel experience for all users. If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team for assistance. Your satisfaction is our priority, and we appreciate your trust in choosing ViableTrips for your travel needs.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@viabletrips.in